Moorest Service Portals

Trade Knowledge Base

What you need to know to offer services on Moorest

Now that you have read your Moorest vendor agreement and associated policies and guidelines, we want to give you the additional information that is key to offer services successfully on Moorest.
We find that new traders on Moorest often bring their experiences from other trade channels and assume that all Moorest Portals work the same. They might think that there is no need to pay much attention to the details in your vendor agreement, policies, and guidelines. As a result, we receive communications from traders that begin with “I didn’t know I was supposed to…”
It would help if you did not find yourself in that position, so we present you with some of the regularly overlooked things by new traders.

Your Trader Account

  • When registering as a trader on Moorest, you can create a multiple trade account for your business. Please note, only one trade account per Moorest trade category is allowed.
  • You can help build customer trust in your business by providing clear and detailed information about your policies.
  • Please remember that your service guarantee and cancellation policies must be at least as favorable to clients as Moorest policies. See the Customer Service section at the bottom of this page for more information.
  • Provide the business name that will be displayed on Moorest so that customers remember your company.
  • Ensure that your business contact information is current (email and phone number, if available) so that we can contact you, if necessary.
  • Connect Stripe payment processor for payments and settlements.
  • Create repair, refund, and cancellation policies to help build customer trust.
  • Upload your logo to your seller account
  • Create your business profile specific to the Moorest Portal
  • Registering multiple vendor accounts for one Moorest trade category.
  • Including website URLs in product feeds, business name, contact details, or other company information that might refer customers to your website or a third-party website.
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Create Service Offers

  • Listing services and related products in the right categories and with the correct information is critical for a good customer experience and strong vendor performance.
  • All your listings must conform to the standards described in the Style Guide specific to your category.
  • Moorest customers expect all services to be provided to a high level and on time.
  • Service detail pages do not belong to a single trader. The service title, image, and details must be specific to the service and related products, not any individual trader.
  • Set up your pricing and promotions in Trader Dashboard; don’t include any of this information in your product listing details.
  • Service Titles
    • Provide information about the specific service only.
    • Keep it short, include critical information.
    • 170 characters maximum
    • Start with the service name where appropriate –– not the seller.
    • Pay attention to correct capitalization.
    • Use numerals (“2” instead of “two”)
  • Images
    • Show only the service and products included in the main offer, with no add-ons and accessories – what the buyer will actually receive.
    • Provide images with 1,000 x 500 pixels or larger.
    • The image format must be JPEG (.jpg), TIFF (.tif), or PNG (.png). JPEG is preferred.
    • Use professional photographs.

  • Product titles

    • Marketing information, promotions, or any other information that is not descriptive of the service itself (e.g., “% off”, marketing messages, URL’s, name, or any contact details in the title)
    • Selecting a category for your service that does not match
    • HTML code
    • ALL CAPS
    • Symbols (! * $ ?)

    Images

    • Showing accessories and props that are not sold with the service
    • A single image displaying multiple colors or views of the service.
    • Graphics, illustrations, or animated images are not allowed
    • Borders, watermarks, text, URLs, trader logo, or name on the images
    • Nudity
    • Mannequins
    • Line drawings or artistic representations

Orders

  • When you set up your trader account, you will find information about service expectations that you will need to integrate into your order. You will also see that you are required to confirm with Moorest when you start and complete your orders to confirm progress with buyers.
  • You must confirm with Moorest that you have completed the service to be able to receive payment. This confirmation will also trigger Moorest’s service confirmation email to the buyer.
  • Review your policies and customize them to fit Moorest Portal.
  • Check your trader account at least daily for new orders.
  • Schedule order reports tracking orders and order information.
    • Offering any additional services outside of Moorest Portals while providing service
    • Relying only on email notification – emails can get lost or be deleted.

Customer Service

  • Moorest’s refund policies would allow for the refund if service were not completed to the advertised level. You are required to correct any outstanding activities to complete the service or accept the claim and provide a refund, in accordance with Moorest Refund Policy.
  • Moorest will provide all the order emails to customers; you must not send confirmation emails. This is to avoid conflicting messaging or confusion for the customer.
  • You must not market or advertise to Moorest customers, nor divert them in any way from the Moorest sales process – not even in otherwise permitted communications, such as when responding to customer inquiries about services and products or their orders.
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  • Fulfill all orders within the promised timeframe and provide exactly what you listed for sale.
  • Clearly explain your guarantee, refund, and cancellation policies and processes.
  • Do not send communications to customers other than as necessary for correct service and related product processing.
  • Respond promptly to customer questions about services and products included within order.
  • Keep in mind that customers expect the same customer service level from tradespeople that they receive from Moorest. If you do not meet that standard, you might have to deal with some unsatisfied customers.
  • Be courteous and patient with customers when they request additional information, after-sale support, or guarantee claims.
    • Bribing customers for the positive feedback
    • Using customer communications for marketing purposes, directing customers to your own website, or a third-party website.

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