Funds withholding policy

Customer trust is supreme to Moorest, and we strictly forbid the sale of counterfeit goods and other unreliable, fraudulent and illegal activity. If we find that you have been involved in such activity, we may deactivate your trader account and reserve any funds in your account to protect our customers and traders.

When we deactivate an account, we reserve capital to resolve outstanding activities, including service refunds, Moorest Guarantee claims from customers, and outstanding fees. You may appeal your account deactivation by following the guidance provided to you in the notice of account deactivation in the Trade Dashboard. If your account is restored due to the appeal, funds will be released and paid according to your disbursement schedule.

If your account is not restored as a result of an appeal or you choose not to appeal to the deactivation, after 90 days from when your account was deactivated, you may separately request funds disbursement by contacting trade support. We will carry a separate investigation to assess your account for offensive, fraudulent, or other prohibited activity. We may request that you provide additional information or documentation regarding your identity, financial instruments, and product sourcing during this process. We may confirm any data that you provide with third parties or government agencies.

If we discover that you were involved in dishonest, fraudulent, or illegal activity, have abused our systems, or frequently violated our policies that protect our clients and traders, we may reserve some or all funds in your account. 

Examples of deceptive, fraudulent, or illegal activities include, but are not restricted to:

  • Counterfeiting or falsifying your identity.
  • Violating Moorest’s anti-counterfeit policy.
  • Submitting forged documents to Moorest.